Data Center Services
We pride in our expertise setting up Highly Scalable Data Centers and a 24 x 7 x 365 Network Operations Center (NOC) right from bricks and mortars to making it a fully functional engine. We have helped migrate clients on-premises data centers to the cloud, both by “lift and shift” and “reimplementation” approaches.
- Setup production, DR, Backup in the cloud and develop the most cost-effective strategies for fail-over and restore point objectives (RPO).
- Cloud Provisioning Services (AWS/Azure/Google Cloud/etc..)
- Virtual desktops/Servers/Storage space provisioning
- Databases network and device management
- Software installation, troubleshooting, and distribution Automation of Batch Jobs using a job scheduler
- Monitoring of the batch functions
Network Operations Services
We provide the following services
- Network Monitoring
- Device Management
- Patch Management
- Reports distribution
- Liaison with external Service Providers (e.g., exchange of files with Credit Bureau, Visa/Master Card, etc..)
- Ensure compliance with local regulatory organization’s policies and procedures
Application Support Services
End-to-End Application support services
- Feature roadmap and product maturing
- Issues resolution
- Functional Support Services
- Backoffice support services
- Analytics dashboards and KPI metrics
- Agile project management
- Enterprise Architecture
- Technology Architecture
- Transversal services
End-User Support Services
Help Desk services in line with industry standards and best practice (ITIL)
- Level one (L1) support for end-user incidents.
- Triaging and L2, L3 escalations, and issue resolution
- Providing a prompt and timely incident resolution.
- Preparing Incident Reports
- Change Management
- New Request Management
IT Security and Risk Management
Cost-effective, timely, and industry-best IT Security Services
- Strategy – Policy, Procedures, Standards, Training
- Technology Risk Assessment
- Setup and manage a Security Operations Center
- Proactive security monitoring and management
- Security Monitoring & Incident Response
- Vulnerability Testing
- Security Technology Expertise
Back office Services
We bring over twenty years of experience managing back-office teams to your assistance for setting up and operating world-class back-office services. We have truly 24/7, 365 availability, and our operational shifts cover EMEA, APAC, and AMER working hours.
Following are the highlights of our offering:
- Data Entry and Documentation services
- Digitization and archiving solutions
- Customer Contact Center
- Access the organization’s contact center software
- Setup highly scalable call center infrastructure
- Call and logging, tracking and quality tracking
- Credit Card operations services
- Monitoring of ATMs
